Return Policy - Howl Out

HOWL OUT - shipping & return policy

When will i get my order?

IT USUALLY TAKE 4-10 BUSINESS WORKING DAYS TO FULFILL PRODUCTION and delivery OF THE ORDER. SOME PIN-CODES THAT ARE LOCATED IN REMOTE REGIONS MAY TAKE LONGER,

WE CURRENTLY DO NOT SELL ANYWHERE EXCEPT IN INDIA.

My order should be here by now, but I still have not received it. What should I do?

BEFORE GETTING IN TOUCH WITH US, PLEASE HELP US OUT BY DOING THE FOLLOWING :

CHECK YOUR SHIPPING CONFIRMATION EMAIL FOR ANY MISTAKES IN THE DELIVERY ADDRESS.

CHECK WITH YOUR NEIGHBORS IF THE COURIER HAS DELIVERED TO THE PACKAGE TO THEM.

CHECK WITH THE SECURITY PERSONNEL OF YOUR RESIDENCE IF THE PACKAGE WAS DELIVERED TO THEM.

IF YOU HAVE DONE THE ABOVE PROCEDURES AND STILL DO NOT HAVE YOUR ORDER, PLEASE E-MAIL US AT CONTACT@HOWLOUT.CO WITH YOUR ORDER NUMBER.

IF YOU DID FIND A MISTAKE IN THE DELIVERY ADDRESS, WE CAN SEND A REPLACEMENT OF THE ORDER PROVIDED YOU BEAR THE SHIPPING CHARGES FOR THE REPLACEMENT. IN THIS CASE, PLEASE E-MAIL US AT CONTACT@HOWLOUT.CO WITH YOUR ORDER NUMBER. DELIVERY TIME MAY BE EXTENDED SINCE THERE IS EXTRA TIME INVOLVED IN US RECEIVING THE ORDER AND RE-SHIPPING IT TO THE UPDATED ADDRESS.

RETURN & CANCELLATION POLICY

REFUNDS AND RETURNS

IF YOU BELIEVE YOU HAVE RECEIVED THE PRODUCT IN A BAD CONDITION / IF THE PRODUCT IS DAMAGED / IF THE WRONG ARTWORK IS PRINTED, WE WILL ARRANGE A BRAND NEW REPLACEMENT TO BE SENT TO YOU, AT NO ADDITIONAL COST TO.

PLEASE DO NOTE THAT ORDERS ARE ELIGIBLE FOR A REPLACEMENT, IF THE REQUEST FOR THE SAME, HAS BEEN INITIATED WITHIN THE FIRST 7 DAYS of PRODUCT-DELIVERY.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

PLEASE CONTACT US BY EMAIL AT CONTACT@HOWLOUT.CO MENTIONING YOUR ORDER ID. PLEASE NOTE THAT IT IS mandatory TO INCLUDE PHOTOS OF THE DEFECTED/FAULTY PRODUCTS IN YOUR EMAIL. you will have TO SHIP THE DEFECTIVE PRODUCT BACK TO US TO FURTHER LOOK INTO THE INSTANCE AND TO OPTIMIZE OUR QUALITY ASSURANCE PROCESS.

After we complete the quality assurance process, WE WILL UPDATE YOU VIA E-MAIL WITH THE SHIPPING INFORMATION NEEDED FOR YOU TO SEND US THE DEFECTED/FAULTY PRODUCTS. SHIPPING CHARGES WILL BE BORNE BY THE CUSTOMER at this point. we will refund the shipping charges after the Customer provides the shipping invoice/bill to us via e-mail.

ONCE THE RETURNED PRODUCT IS RECEIVED BY HOWL OUT, WE WILL SEND YOU AN ACKNOWLEDGEMENT VIA EMAIL OUTLINING DETAILS OF THE REPLACEMENT, PROCESSING TIME AND SHIPPING INFORMATION.

ORDERS RETURNED TO OUR FACILITY WITHOUT FOLLOWING OUR REPLACEMENT ORDER PROCESS MENTIONED ABOVE WILL NOT BE CONSIDERED.

Possible reasons to qualify for a replacement.

Wrong artwork/design printed.
Wrong size/color of the product received.
product is damaged.

CAN I EXCHANGE MY RETURNED PRODUCT FOR ANOTHER PRODUCT OF MY CHOICE?

ORDERS ONCE PLACED, CANNOT BE MODIFIED.

exceptions

We cannot accept exchange on clearance zone products, sale items or products purchased with gift cards unless the products received by you are faulty.

CAN I GET A REFUND ON MY RETURNED ORDER?

In The Event That You Do Not Want A Replacement For The Defected/Faulty Products, You Will Get A Full Refund If Our Quality Assurance Team Approves The Authenticity Of The Defected/Faulty Products Received From You Through The Process Mentioned Above.

We Will Initiate The Refund Process On Approval From Our Quality Assurance Team.

For prepaid Orders (credit/debit card) – Refunds Will Be Done via the original payment method. Refunds Will Be Processed Within 7 Business Working Days.

for cash on delivery orders (cod) – refunds will be done once the customer gives the bank details and proof of payment (delivery invoice/bill received from the delivery agent. refunds will be processed within 7-10 business working days.

CANCELLATION POLICY

ORDERS ONCE PLACED, CANNOT BE CANCELLED.

CAN I EXCHANGE MY RETURNED PRODUCT FOR a different size / color of the same product?

sorry, this is not possible, Since We Use A Print On Demand Model To Produce Every Product, We Cannot Offer Exchanges Based On Size / Color Of The Product.

out of stock instances

IN RARE CASES, A PRODUCT CAN BE OUT OF STOCK EVEN AFTER PLACING AN ORDER. THIS HAPPENS BECAUSE WE USE A PRINT ON DEMAND MODEL TO PRODUCE EACH PRODUCT. OUR PRODUCTION PARTNER MAY RUN OUT OF STOCK OF A PARTICULAR PRODUCT BASED ON SIZE/COLOR/QUANTITY. IN THIS EVENT, WE ASSURE YOU THAT, THE PRODUCT WILL BE PRODUCED AND SHIPPED AS SOON AS THE PRODUCT IS BACK IN STOCK.

IN THIS EVENT, WE WILL UPDATE YOU VIA E-MAIL WITH THE NECESSARY INFORMATION AND GIVE AN ESTIMATED DATE FOR DELIVERY OF THE PRODUCT. IF YOU DO NOT WISH TO WAIT FOR THIS PROCESS TO BE IMPLEMENTED, PLEASE CONVEY THE SAME TO US VIA E-MAIL (CONTACT@HOWLOUT.CO) AND WE WILL REFUND YOU IN FULL, FOLLOWING OUR REFUND POLICY.

How do I track my order?

You Will Receive A Tracking Link Via E-Mail / sms When Your Order Ships Out From Our Facility. If You Have Any Questions About Tracking, Please Contact Us Via E-Mail At Contact@Howlout.Co

What if my order is lost in transit?

In The Event That The Courier Company/Personnel Informs You That Your Order Is Lost In Transit, Please E-Mail (Contact@Howlout.Co) Us With The Order Number Within 7 Days Of The Estimated Delivery Date. We Will Send A New Replacement To You At No Extra Cost After Checking The Delivery Status Of The Order On Our End. Please Double-Check The Shipping Address For The Order In Question.

IF THE SHIPPING ADDRESS WAS CORRECT, AND THE PACKAGE WAS NOT DELIVERED PLEASE E-MAIL ( CONTACT@HOWLOUT.CO ) US WITH YOUR ORDER NUMBER.

IF THE SHIPPING ADDRESS WAS INCORRECT, THE PACKAGE Would have BEen RETURNED TO OUR FACILITY BY THE COURIER COMPANY. WE CAN UPDATE THE SHIPPING ADDRESS WITH A NEW ONE PROVIDED BY YOU AND re-SEND THE PACKAGE TO YOU, PROVIDED THE RE-SHIPPING CHARGES ARE BORNE BY YOU.

IF THE SHIPMENT’S STATUS IS MARKED AS ‘DELIVERED’ BY THE COURIER COMPANY, WE RECOMMEND YOU INQUIRE IF ANY ADDITIONAL DETAILS WERE LEFT BY THE COURIER COMPANY/PERSONNEL. PLEASE NOTE THAT WE DO NOT COVER REFUNDS DUE TO ERRORS MADE BY THE COURIER COMPANY/PERSONNEL.

Your Shipment Might Just Be Stuck At Some Point In The Delivery Chain. Please Allow A Couple More Days For Your Shipment To Arrive. All Claims Must Be Submitted To Us Within 7 Days Of The Estimated Delivery Date. After We Look Into The Instance, We Will Send A New Replacement Order For You, If Deemed Necessary.

My order shows it is being returned to sender. What now?

There Are A Few Reasons An Order Can Be Returned To Sender. Most Often It Is Due To An Inaccessible / undeliverable Address. Other Instances Include The Package Being Refused By The Customer For Any Reason.

In The Above Scenarios, The Package Will Be Returned To Our Facility And Stored For 30 Days. The Customer Can Decide Whether To Re-Ship The Package To A Different Address. New Shipping Charges Will Be Applied In This Case.
Returned Orders Left Unclaimed At Our Facility Will Be Donated To Charity After 30 Days (Without Us Issuing A Refund To The Customer).

We Do Not Offer Refunds/Replacements Due To Buyer’s Remorse.

Howl Out Shipping & Return Policy Is A Part Of “Terms And Conditions” Of Howl Out.

This Policy Shall Be Governed And Interpreted In Accordance With The English Language, Regardless Of Any Translations Made For Any Purpose Whatsoever,